Where is Vynx based?

• We are 100% NZ owned and operated.

Do you have a store?

• No, we are solely online.

What is your refund policy?

• Due to the nature of our products we do not offer refunds.
• However we will meet our obligations under the consumer guarantees act on all faulty goods returned within 7 days.

How do you package my order?

• All orders are packed in plain boxes/packaging, there are no company labels or contents information on the packaging.

What courier do you use?

• We use Post Haste and New Zealand couriers, depending on the size of your products.

Does the name ‘Vynx’ show up on my credit card statement?

• No, the name Greyzee Ltd will appear on your statement.